• See and reply to reviews

  Parents can review your center after a visit, and you can read each review, reply in public and flag a review for our team to check. Open your reviews On a computer, click Reviews in the left sidebar under Operations. On the phone app, tap More in the bottom tab bar, then Reviews. Every staff member can open Reviews. What you see Your average rating, the number of reviews and a breakdown by star rating. Top strengths and Areas to improve, based on the tSome readers

• Share your referral code and QR code

  Your center has its own referral code, link and QR code that link new families to you when they join DropIn. What your code does When a parent enters your code, or scans your QR code, while they join DropIn: Your center is added to their favorites. The family is linked to your center and appears on your Clients list. The family gets one free full day at your center. Find your code Open Clients. On a computer it is in the left sidebar under Operations. On the phoneSome readers

• Report an incident

  If a child gets hurt or something goes wrong, log an incident in the care log so the parent is told right away. Before you start An incident report is saved for good. You can't change it after you submit it, so take a moment to get the facts right. Log an incident Open Bookings (left sidebar on a computer, bottom tab bar on the phone app). Tap the child's booking, then tap Care Log. Tap Add entry. Tap Incident. It is the red tile at the end of the list. CFew readers

• Confirm your details and go live

  After you claim your center, you check its details, sign the center agreement, and your center is listed on DropIn. Confirm your center details On the Confirm your center details screen, we fill in what we already know, often from public records. Tap a section to edit it. Center details: name, type, description, phone and website. Address: the address of your center. Billing address: tick Billing address is the same as facility address, or enter a different one.Few readers

• Read your Earnings screen

  The Earnings screen shows what you earned, the fees and where each payout is. Open the screen On a computer, click Earnings & Payouts in the menu. On your phone, tap Earnings in the bottom bar. Your earnings are on the Overview tab. Summary cards At the top are three cards: This Month, This Week and Today. A week runs Monday to Sunday. The large number is your net earnings: what you receive after all fees. The line below shows the gross amount and theFew readers

• Sell packages of days

  A package is a prepaid bundle of days at your center that parents buy up front and then spend on bookings. Before you start Set a full-day price in Pricing & Schedule first. A package is priced from that rate. Staff members need the Manage Schedule permission to open Packages. Create a package Open Packages. On a computer it is in the left sidebar under Business. On the phone app, tap More in the bottom tab bar, then Packages. Tap New package.Few readers

• Manage your Clients list

  The Clients page is your list of families and leads, with their contact details, status and booking history with your center. Open your Clients list On a computer, click Clients in the left sidebar under Operations. On the phone app, tap More in the bottom tab bar, then Clients. How families get on the list You add them one by one, or import a file. They join DropIn with your referral code or QR code. They book with you or send you an inquiry. Each row showsFew readers

• Why a payout is delayed or not paid

  Each row on your Earnings screen has a payout status that tells you where the money is and what to do. Find the status Open Earnings & Payouts (on your phone, tap Earnings). Find the booking or package sale in the Earnings Breakdown table. Read the badge in the Payout column. On a computer, point at the badge for a short explanation. Statuses that need you Connect Stripe to get paid. You earned this money, but Stripe is not set up yet. Go to the **PaymentFew readers

• Claim your center

  To join DropIn, you find your center in our list of licensed centers and claim it, or add it yourself if it is not there. Create your account On the sign-in screen, under New center?, tap Register here. Enter your name, work email and (optionally) your phone number, then tap Continue. You can also use Google or Apple. Enter the 6-digit code we send to your email and tap Verify & continue. Find your center Most licensed centers are already in our system,Few readers

• Check in a child

  When a child arrives, scan the parent's QR code or check the child in by hand, then confirm you have read the child's safety information. Check in with a QR code The parent shows a check-in QR code on their phone in the DropIn app. Open the scanner: On a computer: click Scan QR Code at the top of the left sidebar, or on the Today tab of Bookings. On the phone app: tap the round QR button above the chat bubble on the Home or Bookings screen. PointFew readers

• Connect Stripe to get paid

  DropIn pays you through Stripe, so you connect a Stripe account before any earnings can reach your bank. Open Payment Setup Desktop: in the left sidebar, under Financial, click Earnings & Payouts, then the Payment Setup tab. Phone app: tap Earnings in the bottom tab bar, then the Payment Setup tab. You can also tap Connect Stripe for payments in the setup list on your dashboard. Connect your account Tap Connect with Stripe. Stripe opens. OFew readers

• Message parents

  Use Messages to read and answer parents, send photos, and keep each booking's chat in one place. Open Messages On a computer, click Messages in the left sidebar. On the phone app, tap Messages in the bottom tab bar. A number next to Messages shows how many unread messages you have. It updates on its own when a new message comes in. At the top of the list you also see the total, for example "3 unread". Find a conversation The list has two parts: **Today's activeFew readers

• Invite staff and set permissions

  You can add team members to your center and choose which parts of the app each person can use. Open the Staff page On a computer, click Staff in the left sidebar under Business. On the phone app, tap More in the bottom tab bar, then Staff. Center owners can always open this page. Staff members need the Manage Staff permission. Invite a staff member Tap + Add Staff Member. Enter their First Name, Last Name and Email. Choose a Position: *Few readers

• Get help from the DropIn team

  You can chat with the DropIn team, send us feedback or read help articles from inside the center app. Chat with us On a computer: Click your name at the bottom of the left sidebar. Click Help. Click Contact support. On the phone app: Tap More in the bottom tab bar. Tap Contact support. A chat window opens. Type your question and send it. You can also open the chat from the chat bubble in the corner of the screen. On the phone app, the bubble sits above theFew readers

• Share photos with parents

  Send parents photos of their child during the day, either in the care log or in a message. Check photo permission first Open the child's booking and look at Authorizations. A tick next to Photos means the parent allows photos. A cross means they do not. Share a photo in the care log Open Bookings (left sidebar on a computer, bottom tab bar on the phone app). Tap the child's booking, then tap Care Log. Tap Add entry, then tap Photo. Add the photo:Few readers

• View booking details

  Open a booking to see everything about the child, the parent, the room, the price and the booking history. Open a booking Open Bookings (left sidebar on a computer, bottom tab bar on the phone app). Tap a booking card on the Today tab, or a booking number on the All Bookings tab. At the top you see the status, the booking number, the date and the time. Tap Care Log to open the care log for this booking. Tap Back to Bookings to go back. If the child cannot be checFew readers

• How bookings work

  Parents book and pay for a day at your center in the DropIn app, and the booking shows up in your Bookings page right away. How a parent books A parent picks a date and a slot at your center in the DropIn app and pays. They can pay by card, with DropIn credit from their wallet, or with both. While the payment is in progress the booking is Pending. When the payment goes through, the booking becomes Confirmed and appears in your list. If a payment is not finished within 30 minutesFew readers

• Switch between your centers

  If you own or work at more than one center, you can switch between them with the center switcher. Who sees the switcher The switcher appears only when your login is linked to two or more centers. That includes centers you own and centers where you are a staff member. With one center, you see only its name. Switch to another center On a computer: Click your center name at the top of the left sidebar. Under the name, you see how many centers you have, for example "3 centers". ClicFew readers

• Use the Marketing tools

  The Marketing section gives you a printable flyer and ready-made code for your website, all linked to your referral code. Who can use it We are rolling out the Marketing section to centers gradually. If you do not see Marketing in your menu, your center does not have it yet. If you open the page anyway, you see "Marketing materials are not available yet". Staff members also need the Marketing permission. Open Marketing On a computer, click Marketing in the left sidFew readers

• Turn on notifications

  Turn on notifications so you know right away when a parent books, cancels or sends you a message. On the phone app After you sign in, the app shows a Turn on notifications card. Tap Enable. When your phone asks, allow notifications. If you tapped Not now or blocked notifications, the card does not come back. Turn them on for the DropIn Center app in your phone's settings instead. On a computer When you sign in, you may see an Enable browser notifications card inFew readers

• Cancel a booking

  You can cancel a confirmed booking before the child is checked in, and the parent gets the full amount back as DropIn credit. Before you start You can cancel only a booking with the status Confirmed. You cannot cancel after the child is checked in. Staff members need the Manage Bookings permission. If you do not have it, ask the center owner to turn it on for you. Cancel a booking Open Bookings (left sidebar on a computer, bottom tab bar on the phone app). FindFew readers

• Understand your fees

  Two fees come out of each payment: the card processing fee first, then the DropIn platform fee on what is left. How your share is worked out For every booking, DropIn works out your share in this order: Start with the total the parent paid for the booking. Take off the card processing fee. This is the fee Stripe charges to process the payment. Take off the platform fee. This is the percentage in your agreement with DropIn. It is worked out on the amount left after theFew readers

• Verify your license

  We verify every center's childcare license, and you get no payouts until your license is verified. Upload your license Open the License page: Desktop: in the left sidebar, under Business, click Business, then the License tab. Phone app: tap More, then Business, then the License tab. You can also tap Upload license on the banner at the top of the app. Fill in License Number, License Type and Issuing State. These are reqFew readers

• Complete your center profile

  Your profile is what parents see on DropIn, so add your logo, a description and photos, and keep your business details up to date. Find your profile Desktop: in the left sidebar, under Business, click Center Profile. Phone app: tap More in the bottom tab bar, then Center Profile. The profile has four tabs: Overview, Photos, Activities and Enhancements. Add your logo On the Overview tab, tap Upload logo (or Replace logo). ChFew readers

• How the free day offer works

  Families you invite to DropIn get one free full day at your center, and this article explains who gets it and how it shows on a booking. Who gets the free day A family gets one free full day at your center when they join DropIn in one of these ways: They enter your referral code, or scan your QR code, while they join. You already have them on your Clients list, and they join DropIn with the same email address or phone number. The email address or phone number must be verified. EacFew readers

• Rooms and age groups

  Switch on each age group you serve, and DropIn creates a room for it with its own capacity, open days and prices. Open Rooms & capacity Desktop: in the left sidebar, under Business, click Pricing & Schedule, then the Rooms & capacity tab. Phone app: tap More in the bottom tab bar, then Pricing & Schedule, then Rooms & capacity. You can also tap Set up rooms with age groups & pricing in the setup list on your dashboard. Switch on an age group EacFew readers

• How payouts work

  DropIn pays you for each booking through Stripe, after the child is checked out and a short hold period ends. What you need before you can get paid You need two things: A connected Stripe account. Open Earnings & Payouts (on your phone, tap Earnings), go to the Payment Setup tab and tap Connect with Stripe. Stripe asks for your business and bank details. After you submit them, Stripe verifies your account. This usually takes a few minutes but can take up to 24 hours.Few readers

• How package sales are paid

  When a parent buys a package of days from you, DropIn pays you once for the whole package, soon after the sale. How it works A parent buys one of your packages (for example, a 10-day package). Shortly after the sale, DropIn sends your share of the full package price to your Stripe account. There is no wait for the days to be used. You get a notification: "Package sale paid out". Each time the parent uses a day from the package, the booking shows Prepaid package on your EFew readers

• Log a child's day in the care log

  Use the care log to record meals, naps, diapers, activities and more, so parents can see how their child's day went. Open the care log Open Bookings (left sidebar on a computer, bottom tab bar on the phone app). Tap the child's booking. Tap Care Log at the top of the booking. You can also use the Care Log box on the booking page, which shows the latest entries and a View all link. At the top of the care log you see the child's allergies, dietary needs, medicationsFew readers

• Set your schedule and open spots

  Your schedule tells parents which care slots you offer, at what hours, on which days, and how many drop-in spots you have. Open Pricing & Schedule Desktop: in the left sidebar, under Business, click Pricing & Schedule. Phone app: tap More in the bottom tab bar, then Pricing & Schedule. It has three tabs: Weekly template, Rooms & capacity and Calendar. Choose your care slots A slot is a block of care that parents can book, such as Morning, **Few readers

• Check out a child and handle late pickups

  When a child goes home, check them out by scanning the parent's QR code or by asking the parent to confirm the pickup in the DropIn app. Check out with a QR code The parent shows a check-out QR code on their phone. Open the scanner (Scan QR Code in the left sidebar on a computer, or the round QR button on the phone app). Scan the parent's code. Under Who is picking up?, choose the parent, the emergency contact, or Other person. For Other person, type their name.Few readers

• Set your prices

  You set a drop-in price for each care slot in each room, and DropIn can suggest prices from your regular rate. Open pricing Desktop: in the left sidebar, under Business, click Pricing & Schedule, then the Rooms & capacity tab. Phone app: tap More in the bottom tab bar, then Pricing & Schedule, then Rooms & capacity. Each age group you serve has its own card. Prices are in the Pricing part of the card. If an age group is off, turn it on first. See "RoFew readers