View booking details

Open a booking to see everything about the child, the parent, the room, the price and the booking history.

Open a booking

Open Bookings (left sidebar on a computer, bottom tab bar on the phone app).
Tap a booking card on the Today tab, or a booking number on the All Bookings tab.

At the top you see the status, the booking number, the date and the time. Tap Care Log to open the care log for this booking. Tap Back to Bookings to go back.

If the child cannot be checked in yet, a yellow banner says This child can't be checked in yet and lists what is missing.

Child

Photo, name, age and age group. Tap the photo to make it bigger.
Health Alerts in red for allergies and medical conditions. Answers like "None" or "N/A" are not shown as alerts.
Medications, Dietary Needs and Special Needs.
Guardians / Authorized Pickup, with names, relationship and phone numbers. The main pickup person has a Primary tag. If no guardians are listed, you see the Emergency Contact instead.
Authorizations: a tick or a cross for Emergency Treatment, Ambulance Transport, Medication Administration, Photos and Transport.
Check In or Check Out buttons when the booking is ready for them.

Parent

The parent's name and phone number. Tap Message Parent to open a conversation about this booking.

Room

The room the child is booked into. If the room has no name, you see the age group, for example "Toddler room".

Pricing

Base Price, any free day coupon, the Total, and how the parent paid (wallet credit, card, or both). Below that you see Payment processing, the Platform Fee and Your Earnings for the booking.

Notes

Parent Notes: what the parent wrote when they booked.
Center Notes: your own notes. Type your note and tap Save Notes.

Documents

Tap a document to open it:

Booking Agreement
Enrollment forms, each marked Signed, Not signed, Expires in... or Expired...
Birth Certificate and Immunization Records, marked Uploaded or Not submitted

Timeline

A list of everything that happened on the booking, with the date and time of each event.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 22/10/2026

Was this article helpful?

Thank you!