See and reply to reviews

Parents can review your center after a visit, and you can read each review, reply in public and flag a review for our team to check.

Open your reviews

On a computer, click Reviews in the left sidebar under Operations. On the phone app, tap More in the bottom tab bar, then Reviews.

Every staff member can open Reviews.

What you see

• Your average rating, the number of reviews and a breakdown by star rating.
• Top strengths and Areas to improve, based on the tags parents choose.
• A count of unreplied reviews at the top of the page, if you have any.
• The list of reviews. Use Sort to show Most recent, Highest rating or Lowest rating first.

New reviews appear here as soon as a parent posts them.

Reply to a review

1. Find the review and tap Reply.
2. Write your reply (up to 2,000 characters).
3. Tap Post reply.

Your reply is public. Parents who read your reviews later will see it, so be helpful and specific.

Edit your reply

You can edit a reply for 48 hours after you post it.

1. Tap Edit reply under your reply. The button shows how much time is left.
2. Change the text.
3. Tap Save reply.

After 48 hours, the reply can no longer be changed.

Flag a review

If you think a review should not be on your page, you can flag it for our team.

1. Tap Flag on the review.
2. Under Reason, describe the problem (at least 5 characters).
3. Tap Flag for admin review.

Our team checks flagged reviews. The review stays visible until the team has looked at it. A flagged review shows a Flagged label. If the team hides it, it shows a Hidden label.

Reviews on a client record

You can also see the reviews a family left on their record in Clients, together with your reply.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 22/10/2026