Why a payout is delayed or not paid

Each row on your Earnings screen has a payout status that tells you where the money is and what to do.

Find the status

1. Open Earnings & Payouts (on your phone, tap Earnings).
2. Find the booking or package sale in the Earnings Breakdown table.
3. Read the badge in the Payout column. On a computer, point at the badge for a short explanation.

Statuses that need you

• Connect Stripe to get paid. You earned this money, but Stripe is not set up yet. Go to the Payment Setup tab and tap Connect with Stripe, or Continue Stripe Setup if you started already. We send the money automatically when Stripe is ready.
• On hold until your license is verified. You earned this money, but we have not verified your license yet. Tap the badge or Go to your license in the banner and upload your license. We send the money automatically once it is verified.
• Awaiting checkout. The payout starts after you check the child out. If you do not, the booking closes on its own some time after your closing time.

A banner at the top of the screen shows the total waiting for Stripe setup or license review.

Statuses that need nothing from you

• Scheduled. The payout is in its hold period. On a computer, point at the badge to see when it releases.
• Sending. The money is on its way to your Stripe account.
• Transferred. The money is in your Stripe account. Stripe pays it out to your bank.
• Payout delayed. The payout is delayed on our side. You do not need to do anything.
• On hold. Our team is reviewing this payout, for example after a low review rating.
• Failed. The transfer did not go through. Our team will retry.

Statuses with no payout

• Skipped. There is no payout because the booking was canceled or refunded.
• Reversed. The money was sent, then taken back because of a refund or a payment dispute.
• Demo booking, not paid out. The parent paid with DropIn demo credit, so there is no payout for this booking.
• Test center, not paid out. Payouts are off for your center. A "Test center" banner also shows at the top of the screen.
• Prepaid package. You were paid for this day when the parent bought the package. See "How package sales are paid".

Transferred but not in your bank?

Tap Open Stripe Dashboard on the Earnings screen to check your Stripe payouts.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 23/10/2026