Cancel a booking

You can cancel a confirmed booking before the child is checked in, and the parent gets the full amount back as DropIn credit.

Before you start

• You can cancel only a booking with the status Confirmed.
• You cannot cancel after the child is checked in.
• Staff members need the Manage Bookings permission. If you do not have it, ask the center owner to turn it on for you.

Cancel a booking

1. Open Bookings (left sidebar on a computer, bottom tab bar on the phone app).
2. Find the booking on the Today tab or the All Bookings tab and tap it.
3. Scroll to the Actions section and tap Cancel Booking.
4. Check the amount next to Parent will receive.
5. Choose a reason: Weather closure, Staffing issue, Facility maintenance or Other. For Other, type a short description.
6. Tap Cancel Booking to confirm. To go back without canceling, tap Keep Booking.

The booking status changes to Canceled.

What the parent gets back

When your center cancels, the parent always gets the full booking price back, no matter how close to the start time you cancel. The money goes to the parent's DropIn wallet as DropIn credit right away. If the parent used a package for the booking, that part goes back on their package.

Late cancellation fees apply only when a parent cancels. They never apply when your center cancels.

If you see an error

• This child is already checked in, so the booking can no longer be canceled.
• This booking can no longer be canceled.
• This booking is already canceled.
• You do not have permission to cancel bookings. Ask the center owner to turn on Manage Bookings for you.

Tell the parent

Before you cancel, you can contact the parent. Open the booking and tap Message Parent in the Parent section.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 23/10/2026