• Find a center near you

  Browse from Home The Home tab lists centers by distance: Centers Near You, Within 5 Miles, Within 10 Miles and Within 20 Miles. Your saved centers show under Your Favorites. You can also tap a city under Explore by city. If no centers show, tap Search within 50 miles, or pick a city. If location is off, turn it on in your phone's Settings, or set a home address in Account > Home Address. Search Tap Start your search and fill in any of these:Some readers

• How to book childcare

  You book sessions that the center sets up, for example Morning, Afternoon or Full Day. You can book up to 90 days ahead. Book a session Open a center page and tap Book Now. Select Date & Time. Choose Single Day or Multiple Days, pick the date, then pick a time slot. Each slot shows its hours and the price. Select Child. You can book more than one child at once. Select Room. Choose the room for each child's age group. Review & Confirm. Check the sumFew readers

• Leave a review

  Your review helps other parents choose a center, and helps the center improve. Write a review After a visit is complete, open the booking in Bookings > Past and tap Leave a review. Give 1 to 5 stars. Under What went well?, tap the tags that fit, for example Friendly Staff, Safe Environment or My Child Was Happy. If you give fewer than 5 stars, you can also choose tags under What could improve? Add more detail if you want. Tap Submit review. Edit a revFew readers

• Texts and calls from DropIn

  You choose if DropIn can text or call you. There are three separate switches, and all of them are off until you turn them on. You can use DropIn without them. Texts and calls are available for verified US phone numbers only. The three switches Booking texts and urgent updates: texts about your bookings and account, and urgent updates about your child. For example booking confirmations, reminders, and check-in and pickup updates. Offer texts: DropIn offers and news, foFew readers

• Payments, cards and receipts

  How you pay You pay in the app when you book. You can pay with: A credit or debit card Apple Pay (iPhone) or Google Pay (Android) DropIn credits, packages and free-day coupons, which apply automatically at checkout Prices on the center page are per child, per session. DropIn does not add a booking fee to that price. Payments are processed securely by Stripe. DropIn never stores your full card number. Manage your cards Go to Account > Billing > Payment methods.Few readers

• Change or upgrade a booking

  Change the date or time Open the booking in the Bookings tab. Tap Modify Booking. Choose a new Date or Slot, or edit your Notes to the center. Check the price change: Additional charge: pay the difference by card or with DropIn credits. Credit issued: the new time costs less, so we add the difference to your DropIn credits. No price change Tap Save changes, Pay, or Confirm with wallet. Rules for changes You canFew readers

• Cancel a booking and get a refund

  Cancel a booking Open the booking in the Bookings tab. Tap Cancel Booking. Read the center's cancellation policy and the refund summary. Choose a reason: Plans changed, Child is sick, Weather, or Other. Tap Cancel booking. You can cancel any time before your child is checked in, also on the day of the booking. After check-in, contact the center. Each center sets its own policy The cancel screen shows the policy of that center. It is one of these: **Free caFew readers

• What you need before your first booking

  There are two checklists: what you need to book, and what you need to drop in your child on the day. To book When you tap Book Now, the app shows a Before you book checklist if something is missing. Required for booking Verify phone number. Enter your number, tap Send Code, and type the 6-digit code we text you. Centers use this number to reach you, also in an emergency. Add a child. Enter your child's first name, last name and date of birth. **RecommeFew readers

• Contact DropIn support

  Chat with us in the app Tap the chat bubble at the bottom right of the Home screen, or Go to Account > Contact support. Our team replies in the chat. If you leave the app, we can also reply by email. Don't see the chat bubble or Contact support? Update DropIn to the latest version in the App Store or Google Play. Until then, you can email us or chat on the website. Chat on the website Tap the chat bubble on any page of dropin.care. Email Write to help@dropin.carFew readers

• Enrollment forms and documents

  Licensed centers must have certain forms and documents for each child. In DropIn you fill them in once, and every DropIn center you book can use them. The 7 items for each child 5 forms Child Information: your child's details, allergies, diet and medical needs, your details, the emergency contact and authorized pickup person, and the doctor Medical Authorization: consent for emergency treatment, doctor and insurance Developmental History **Photo & Transport AuthFew readers

• Delete your account

  Deleting your account cannot be undone. Before you delete it: Cancel any upcoming bookings you do not need. Use your DropIn credits, packages and coupons, or ask us about them first. Delete your account Go to Account > Danger Zone. Tap Delete Account. Type DELETE and tap Delete My Account. Confirm. You are signed out. What happens You lose access to the account permanently. You cannot sign in again with the same email address. Your push notificatFew readers

• Follow your child's day

  The Live tab The middle tab in the app is Live. On a booking day it shows: The booking status: Confirmed for Today, Checked In or Overtime Buttons to Message, Call or get Directions to the center Your child's allergies, diet, medications and emergency contact The latest care updates On other days it shows your Next Booking, or Find Childcare if you have none. Care updates After check-in, the center can post updates during the day: meals, snaFew readers

• Prepaid packages

  Some centers sell packages: you prepay a number of days and save on each booking. Buy a package Open the center page. If the center sells packages, you see Buy a package. Choose a package and pay. A package works only at the center where you bought it. Use a package When you book at that center, the package pays automatically. The summary shows Paid from your package. A morning costs less than a full day, so the number of days in the app is an estimate. The package valuFew readers

• Centers that are not on DropIn yet

  DropIn shows many licensed centers in your area, also centers that do not use DropIn yet. These centers have the Unclaimed label. What you can do You cannot book or message an unclaimed center in the app. You can: Make Inquiry: tell the center you are interested. Directions: open the center in Apple Maps or Google Maps. Send an inquiry Open the center page and tap Make Inquiry. Select the children you want care for. Choose a Preferred time: Morning, AfFew readers

• Getting started with DropIn

  DropIn lets you book flexible, on-demand childcare at licensed centers near you. You pay per session in the app, with no contract and no monthly fee. Download the app DropIn is available on the App Store (iPhone) and Google Play (Android). Search for DropIn Care. Sign in You need an account to use DropIn. Open the app and choose one of these: Continue with Google Continue with Apple (iPhone only) Continue with Email: enter your email address and tap Send CodeFew readers

• Free days, coupons and inviting friends

  Free-day coupons A free-day coupon pays for one full day of care. You find your coupons in the wallet under Coupons. Coupons apply automatically when you book a full-day session. No code needed. Each coupon shows where you can use it: Any DropIn center, or Only at one center. A free-day coupon does not work for morning, afternoon or evening sessions. You cannot use a coupon and a package on the same booking. A center can give a limited number of free days eachFew readers

• Profile, phone number and notifications

  All settings are in the Account tab. Profile Tap your name at the top of Account to change your first name, last name and photo. You cannot change your email address in the app. If you need to, tap Contact support. Phone number Go to Account > Phone Number. Centers use this number for booking confirmations and to contact you in an emergency. To change it, tap Change number, enter the new number, and type the 6-digit code we text you. You can ask for a new code afteFew readers

• DropIn credits and gift cards

  DropIn credits are money in your DropIn wallet. They pay for bookings at any DropIn center. Open your wallet Tap the wallet button at the top of the screen. It shows your DropIn Credits balance, and your gift cards, coupons and packages. How you get credits Refunds: when you cancel a booking, the refund goes to your credits. Buy credits: tap Buy credits. Some bundles include bonus credit. Gift cards from another parent. Promotions and invites. How crFew readers

• No-shows and late pickups

  If you miss a booking (no-show) If your child is not checked in by the end of the booked session, the booking becomes No Show. We send you a notification. If the center has a no-show fee, the center keeps that fee, and the rest of the booking price goes to your DropIn credits. If the center has no no-show fee, the full price goes to your DropIn credits. Can't make it? Cancel the booking before drop-off instead. See Cancel a booking and get a refund. If you are late for pickFew readers

• Drop-off and pickup

  Before you go Make sure your child's 7 enrollment items are done: the 5 forms, the birth certificate and the immunization records. Without them, the center cannot check in your child. See Enrollment forms and documents. Drop-off Open the booking (or the Live tab) and tap Drop In. Show the Drop In QR Code to the center staff. They scan it. You do not need to scan anything. You see You're checked in. The QR screen also shows your child's allergies, diet aFew readers