Payments, cards and receipts

How you pay

You pay in the app when you book. You can pay with:

• A credit or debit card
• Apple Pay (iPhone) or Google Pay (Android)
• DropIn credits, packages and free-day coupons, which apply automatically at checkout

Prices on the center page are per child, per session. DropIn does not add a booking fee to that price.

Payments are processed securely by Stripe. DropIn never stores your full card number.

Manage your cards

Go to Account > Billing > Payment methods.

• Add Payment Method to add a card.
• Set Default to choose the card we charge first.
• Remove to delete a card.

Your default card pays anything that your DropIn credits do not cover.

See your payments and receipts

Go to Account > Billing. The Activity list shows payments, late cancellation fees, no-show fees and credits.

Tap a payment to see the Breakdown (what you paid with credits and what with your card) and Paid with. Tap View receipt for the receipt.

A payment failed

• Check that your card is valid and not expired.
• Try another card, Apple Pay or Google Pay.
• If it still fails, tap Account > Contact support.

Related articles

• DropIn credits and gift cards
• Cancel a booking and get a refund

Updated on: 22/10/2026