Contact DropIn support
Chat with us in the app
- Tap the chat bubble at the bottom right of the Home screen, or
- Go to Account > Contact support.
Our team replies in the chat. If you leave the app, we can also reply by email.
Don't see the chat bubble or Contact support? Update DropIn to the latest version in the App Store or Google Play. Until then, you can email us or chat on the website.
Chat on the website
Tap the chat bubble on any page of dropin.care.
Write to help@dropin.care.
Questions for your center
For questions about your child's day, pickup times or the center's rules, message the center directly. Open the center page and tap Message, or use the Messages tab.
Urgent safety issue at the center?
Call the center first. You can call from the Live tab or the Messages tab. In an emergency, call 911.
Updated on: 22/10/2026
Thank you!