Cancel a booking and get a refund

Cancel a booking

1. Open the booking in the Bookings tab.
2. Tap Cancel Booking.
3. Read the center's cancellation policy and the refund summary.
4. Choose a reason: Plans changed, Child is sick, Weather, or Other.
5. Tap Cancel booking.

You can cancel any time before your child is checked in, also on the day of the booking. After check-in, contact the center.

Each center sets its own policy

The cancel screen shows the policy of that center. It is one of these:

• Free cancellation any time before drop-off, or
• Free cancellation up to a number of hours before drop-off. After that, a late-cancel fee applies. The fee is a fixed amount or a percentage, set by the center.

Times are measured in the center's local time.

How you get your money back

Refunds go to your DropIn credits, not back to your card. The credits are in your wallet at once and apply automatically to your next booking. Refund credit does not expire.

The refund summary shows:

• Booking total
• Late-cancel fee, if one applies
• Back on your package, if you paid with a package
• DropIn credit: the amount you get back

Multi-day bookings

If you booked several days, you can cancel the upcoming days together. The app shows how much DropIn credit you get, after any late-cancel fees.

If the center cancels

If the center cancels your booking, you get the full amount back as DropIn credit.

Related articles

• No-shows and late pickups
• DropIn credits and gift cards

Updated on: 22/10/2026