Profile, phone number and notifications

All settings are in the Account tab.

Profile

Tap your name at the top of Account to change your first name, last name and photo. You cannot change your email address in the app. If you need to, tap Contact support.

Phone number

Go to Account > Phone Number. Centers use this number for booking confirmations and to contact you in an emergency.

To change it, tap Change number, enter the new number, and type the 6-digit code we text you. You can ask for a new code after 60 seconds, and up to 5 times an hour.

If you change your number, your text and call choices turn off. See Texts and calls from DropIn.

Home address

Go to Account > Home Address. We use it to show centers near you and to fill in your children's enrollment forms.

Notifications

Go to Account > Notifications. For each type, turn Push and Email on or off:

• Bookings
• Messages
• Payments
• Reviews
• Reminders
• Marketing
• System

Safety Alerts are always on. They cover incident reports, pickup attempts by someone you did not authorize, late pickups, and medication given to your child.

Privacy

Go to Account > Privacy. The Ad measurement switch lets DropIn measure which ads bring parents to the app. We never share your child's information.

Sign out

Tap Sign Out at the bottom of Account.

Updated on: 22/10/2026