No-shows and late pickups

If you miss a booking (no-show)

If your child is not checked in by the end of the booked session, the booking becomes No Show. We send you a notification.

• If the center has a no-show fee, the center keeps that fee, and the rest of the booking price goes to your DropIn credits.
• If the center has no no-show fee, the full price goes to your DropIn credits.

Can't make it? Cancel the booking before drop-off instead. See Cancel a booking and get a refund.

If you are late for pickup

• When the session ends and your child is still at the center, the booking shows Overtime. We send you a notification: please pick up as soon as possible.
• If your child is still at the center 2 hours after the end of the session, the booking shows No Pickup. We send you an urgent safety alert to call the center right away.

Running late? Tell the center: open the booking and tap Message Center, or call the center from the Live tab.

Related articles

• Drop-off and pickup

Updated on: 22/10/2026