Check out a child and handle late pickups

When a child goes home, check them out by scanning the parent's QR code or by asking the parent to confirm the pickup in the DropIn app.

Check out with a QR code

The parent shows a check-out QR code on their phone.

1. Open the scanner (Scan QR Code in the left sidebar on a computer, or the round QR button on the phone app).
2. Scan the parent's code.
3. Under Who is picking up?, choose the parent, the emergency contact, or Other person. For Other person, type their name.
4. Tap Confirm Checkout.

The booking moves to Completed.

Check out without a QR code

1. Find the child in the Checked In column (or open the booking).
2. Tap Check Out. The scanner opens.
3. Tap Manual Check In / Out.
4. Choose who is picking up.
5. Tap Request parent confirmation.

If you opened the scanner another way (for example with the round QR button), Manual Check In / Out shows a list of the children booked for today. Tap the child marked Check out, then follow steps 4 and 5.

The parent gets a request in the DropIn app to confirm the pickup. The card shows Waiting for parent until they answer:

• If the parent confirms, the booking moves to Completed.
• If the parent declines, the request is removed and the child stays checked in. You can try again.
• If the parent does not answer, the booking completes on its own after a waiting period.

To withdraw a request (for example, you reached the parent another way), tap Cancel request on the card.

Overtime

If a child is still checked in after the booking end time, the booking changes to Overtime. DropIn tells the parent that the slot has ended and asks them to pick up as soon as possible. The button on the card changes to Check Out (Overtime). Check the child out the normal way when they leave.

Not picked up

If the child is still checked in 2 or more hours after the end time, the booking changes to No Pickup. DropIn sends the parent an urgent message to call your center. Call the parent and the emergency contact. You can find their phone numbers on the booking.

If you forget to check out

If no one checks the child out, DropIn completes the booking on its own some time after your center closes for the day.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 22/10/2026