Invite staff and set permissions

You can add team members to your center and choose which parts of the app each person can use.

Open the Staff page

On a computer, click Staff in the left sidebar under Business. On the phone app, tap More in the bottom tab bar, then Staff.

Center owners can always open this page. Staff members need the Manage Staff permission.

Invite a staff member

1. Tap + Add Staff Member.
2. Enter their First Name, Last Name and Email.
3. Choose a Position: Director, Teacher, Assistant, Front Desk or Marketing Agency.
4. Set their Permissions. Tap a preset to fill in the usual set for a role, then tick or untick single boxes.
5. Tap Send Invite.

If the person already has a DropIn account, they are added to your team right away and can log in at center.dropin.care. If not, they get an invitation email.

Until they accept, they show under Pending Staff with the label Invited and the date. If the email could not be sent, the label says Not invited. Tap Send Invite or Resend Invite to try again. Tap × to remove a pending invite.

What each permission allows

• Manage Bookings: make changes to bookings, such as canceling a booking.
• Manage Rooms: change your rooms.
• Manage Schedule: open Pricing & Schedule and Packages.
• Manage Staff: open Staff and invite or change team members.
• View Financials: open Earnings & Payouts.
• Manage Profile: open Center Profile and Business.
• Marketing: open Marketing.

Every staff member can open Dashboard, Bookings, Clients, Messages and Reviews. Pages a person cannot use do not show in their menu.

Change a person's position or permissions

1. Find the person under Active Staff or Pending Staff.
2. Tap Edit.
3. Change the Position or the Permissions.
4. Tap Save.

Remove access

1. Find the person under Active Staff.
2. Tap Deactivate, then confirm.

They lose access to the DropIn center app until you tap Reactivate.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 23/10/2026