Message parents

Use Messages to read and answer parents, send photos, and keep each booking's chat in one place.

Open Messages

• On a computer, click Messages in the left sidebar.
• On the phone app, tap Messages in the bottom tab bar.

A number next to Messages shows how many unread messages you have. It updates on its own when a new message comes in. At the top of the list you also see the total, for example "3 unread".

Find a conversation

The list has two parts:

• Today's active bookings: chats about children who are booked with you today.
• All conversations: everything else, grouped by parent. If a parent has more than one conversation, tap their name to see them all. A General conversation is not tied to a booking. A booking conversation shows the child's name and the date.

Unread conversations are shown in bold with a count. To find someone fast, type in Search by parent or child name.

On a computer, the conversation opens next to the list. On the phone app, it opens full screen. Tap the back arrow to return to the list.

Start a conversation about a booking

1. Open the booking from Bookings.
2. In the Parent section, tap Message Parent.

This opens the conversation for that booking, or starts a new one.

Reply to a parent

1. Type in the Message parent… box.
2. To add a photo, tap the paperclip (Attach image).
3. Tap send. On a computer, you can press Enter to send and Shift+Enter for a new line.

One tick under your message means it was sent. Two ticks mean the parent has read it. When you open a conversation, its messages are marked as read.

Other actions

• Tap Call at the top of the conversation to phone the parent. It shows only when the parent has a phone number.
• Tap the three dots (More actions), then Delete conversation and Remove. This removes the conversation from your list only. The parent still sees it.

If a booking is canceled, its conversation becomes read-only and you can't send new messages in it.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 23/10/2026