Share photos with parents

Send parents photos of their child during the day, either in the care log or in a message.

Check photo permission first

Open the child's booking and look at Authorizations. A tick next to Photos means the parent allows photos. A cross means they do not.

Share a photo in the care log

1. Open Bookings (left sidebar on a computer, bottom tab bar on the phone app).
2. Tap the child's booking, then tap Care Log.
3. Tap Add entry, then tap Photo.
4. Add the photo:
5. • On a computer, drop an image on the box, or click it to pick a file.
   • On the phone app, tap the box to take a photo or pick one from your library.
5. Add a caption if you like, for example what the child was doing.
6. Tap Share photo.

The parent gets a notification that a new photo of their child is ready.

You can also add a photo to a Meal, Snack, Activity, Milestone or Incident entry. Tap Add a photo in the form before you save it.

To remove a photo before you save, tap the X on the preview. After you save, the entry can't be edited.

Send a photo in a message

1. Open the conversation with the parent in Messages.
2. Tap the paperclip (Attach image) and pick a photo. On a computer you can also paste or drop an image into the message box.
3. Add a message if you like, then tap send.

Photo rules

• Only image files work, such as JPG, PNG or HEIC.
• Each image must be 5 MB or less. On the phone app, care log photos are made smaller for you before they upload.
• You can't share photos in the care log after the booking is completed, or in a message about a canceled booking.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 23/10/2026