Get help from the DropIn team

You can chat with the DropIn team, send us feedback or read help articles from inside the center app.

Chat with us

On a computer:

1. Click your name at the bottom of the left sidebar.
2. Click Help.
3. Click Contact support.

On the phone app:

1. Tap More in the bottom tab bar.
2. Tap Contact support.

A chat window opens. Type your question and send it. You can also open the chat from the chat bubble in the corner of the screen. On the phone app, the bubble sits above the bottom tab bar, under the QR scan button. It is hidden on booking and message detail screens, so it does not cover the message box.

When you write to us, we can see your name, your email and the center you have open. You do not need to explain who you are. If you run more than one center, switch to the center your question is about before you write.

Send feedback

To share an idea or tell us what is not working well:

1. On a computer, click your name at the bottom of the left sidebar.
2. Click Help, then Send feedback.

This opens the same chat window. Type your feedback and send it.

On the phone app, use Contact support in the More menu to send feedback.

Read help articles

Our help center at help.dropin.care has step-by-step guides for the center app.

• On a computer: click your name at the bottom of the left sidebar, click Help, then click Help Center. The help center opens in a new browser tab.
• On the phone app: tap More, then Help Center. The help center opens in a browser window inside the app. Close it to go back to the app.

Tips for a fast answer

• Say which screen you were on and what you tapped.
• If you saw an error message, copy the exact words.
• For a booking question, include the parent's name and the booking date.

Updated on: 22/10/2026