Check in a child

When a child arrives, scan the parent's QR code or check the child in by hand, then confirm you have read the child's safety information.

Check in with a QR code

The parent shows a check-in QR code on their phone in the DropIn app.

1. Open the scanner:
2. • On a computer: click Scan QR Code at the top of the left sidebar, or on the Today tab of Bookings.
   • On the phone app: tap the round QR button above the chat bubble on the Home or Bookings screen.
2. Point the camera at the code on the parent's phone. If asked, allow camera access.
3. Read the child's information on the Check In screen.
4. Tick I have reviewed this child's safety information.
5. Tap Confirm Check-In.

You see a message that the child is checked in, with the time and the room. Tap Scan Another for the next child, or Done.

Check in without a QR code

Use this when the parent cannot show the code.

1. Find the child's booking in the Arriving column (or open the booking).
2. Tap Check In. The scanner opens.
3. Tap Manual Check In / Out.
4. Follow steps 3 to 5 above.

If you opened the scanner another way (for example with the round QR button), Manual Check In / Out shows a list of the children booked for today. Tap the child, then follow steps 3 to 5 above.

What you check at check-in

The Check In screen shows:

• The child's photo, age, age group, room and booking time.
• The parent's name and phone number.
• Health Alerts for allergies and medical conditions, in red. If there are none, you see No known allergies or medical conditions.
• Dietary Needs, Medications and Special Needs.
• The Emergency Contact. If none is saved, it says Not on file.
• Guardians / Authorized Pickup.
• Parent Authorizations and Topical Applications.
• Parent Notes for this booking.

When check-in is blocked

A child cannot be checked in if an enrollment form is unsigned or expired, or if the birth certificate or immunization records are missing. The card shows Forms missing, and check-in shows Can't check in [child] yet with the list of missing items.

Ask the parent to open the DropIn app and go to Account, then My Children, then the child, then Enrollment Forms or Documents. When they have added the items, try again.

Scan errors

If a scan fails, you see the reason, for example:

• Booking not found.
• This booking is for [date], not today.
• This child is already checked in.

Tap Try Again or Close.

Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.

Updated on: 22/10/2026