How bookings work
Parents book and pay for a day at your center in the DropIn app, and the booking shows up in your Bookings page right away.
How a parent books
A parent picks a date and a slot at your center in the DropIn app and pays. They can pay by card, with DropIn credit from their wallet, or with both. While the payment is in progress the booking is Pending. When the payment goes through, the booking becomes Confirmed and appears in your list. If a payment is not finished within 30 minutes, the booking is canceled on its own.
Find your bookings
- On a computer: click Bookings in the left sidebar (under Operations).
- On the phone app: tap Bookings in the bottom tab bar.
Your Dashboard (the Home tab on the phone) also lists Today's Bookings.
The Today view
The Bookings page opens on the Today tab. It has:
- A Scan QR Code button for check-in and check-out.
- Three columns, each with a count:
- Arriving: confirmed bookings for today. Each card has a Check In button.
- Checked In: children who are at your center now. Each card has a Check Out button.
- Completed: children who have gone home.
Each card shows the child, the time, the room, the parent and any allergies. Tap a card to open the booking.
All bookings
Tap the All Bookings tab to see other dates. Choose Today, Tomorrow, This Week or This Month, or set your own dates. You can also filter by status and search by booking number or child name. On the phone, tap Filters to see the date and status options.
Booking statuses
Status | What it means |
|---|---|
Pending | The parent has not finished paying yet. |
Confirmed | Paid and booked. The child has not arrived yet. |
Checked In | The child is at your center. |
Overtime | The booking end time has passed and the child is still checked in. |
No Pickup | The child is still checked in 2 or more hours after the end time. |
Completed | The child was checked out. |
No Show | The booking ended and the child was never checked in. |
Canceled | The booking was canceled. |
Closed | The booking is closed. |
You may also see these labels on a card:
- Waiting for parent: you asked the parent to confirm a pickup.
- Forms missing: the child cannot be checked in until the parent adds missing forms or documents.
Need help?
Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then Help, then Contact support. On the phone, tap More, then Contact support.
Updated on: 23/10/2026
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