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# Verify your license

We verify every center's childcare license, and you get no payouts until your license is verified.

## Upload your license

1. Open the **License** page:
   - **Desktop:** in the left sidebar, under **Business**, click **Business**, then the **License** tab.
   - **Phone app:** tap **More**, then **Business**, then the **License** tab.
   - You can also tap **Upload license** on the banner at the top of the app.
2. Fill in **License Number**, **License Type** and **Issuing State**. These are required. You can also add **Issuing City**, **Licensed Capacity**, **Issue Date** and **Expiry Date**.
3. Under **License Certificate**, tap **Choose file**. Upload a PDF or a clear photo of your state license certificate (max 10 MB).
4. Tap **Save Changes**.

When the details and the certificate are complete, you see **License sent. We are checking it now.**

## Check your status

The **License** page shows your status at the top:

- **We are checking your license. This usually takes one business day.**
- **License verified** (with the date).
- **We could not verify your license**, with the reason. Fix the problem, tap **Replace file** if you need to upload a new copy, and tap **Save Changes** again.

To see the file you sent, tap **View**.

Some centers are verified from state records. If so, the page shows **License verified** and you do not need to upload anything.

If you change the license number, type, issuing state, expiry date or certificate later, we check your license again.

## What is blocked until your license is verified

**Payouts.** You can earn from bookings, but no payout is sent until your license is verified.

**Bookings, after a grace period.** A new center can take bookings for 14 days without a verified license. The banner shows the last date to upload. After that date, parents can still find your center, but they cannot book it until your license is verified.

Until your license is verified, a banner at the top of the app tells you what to do next. The item **Upload your license (required for payouts and bookings)** on your dashboard is ticked only when your license is verified.

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.