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> Use this file to discover available pages before exploring further.
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# Texts and calls from DropIn

You choose if DropIn can text or call you. There are three separate switches, and **all of them are off until you turn them on**. You can use DropIn without them.

Texts and calls are available for verified **US phone numbers** only.

## The three switches

1. **Booking texts and urgent updates**: texts about your bookings and account, and urgent updates about your child. For example booking confirmations, reminders, and check-in and pickup updates.
2. **Offer texts**: DropIn offers and news, for example free-day and discount offers. Up to 4 messages a month.
3. **Calls, including AI calls**: DropIn may call you, also with an AI-generated or prerecorded voice, about booking confirmations, urgent updates about your child, and DropIn childcare offers.

Each switch shows its full terms next to it. Turning on a switch is your consent. It is not a condition of buying anything or of using DropIn. Message and data rates may apply.

## Where to find them

- After you verify a US phone number, the app shows **Stay in touch** with the three switches.
- Any time later: **Account > Notifications > Texts and calls**.

When a switch is on, it shows **On since** and the date.

## Turn them off

- Turn off the switch in **Account > Notifications**, or
- Reply **STOP** to any DropIn text, or
- Say "stop calling" during a call.

Reply **HELP** to any DropIn text for help.

## After you reply STOP

The texts switch shows **You turned off texts by replying STOP**, and you cannot turn it back on in the app. To turn texts on again, contact us at dropin.care/contact or tap **Account > Contact support**.

## If you change your phone number

All three switches turn off. We ask you again for the new number.