> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropin.care/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# See and reply to reviews

Parents can review your center after a visit, and you can read each review, reply in public and flag a review for our team to check.

## Open your reviews

On a computer, click **Reviews** in the left sidebar under **Operations**. On the phone app, tap **More** in the bottom tab bar, then **Reviews**.

Every staff member can open **Reviews**.

## What you see

- Your average rating, the number of reviews and a breakdown by star rating.
- **Top strengths** and **Areas to improve**, based on the tags parents choose.
- A count of unreplied reviews at the top of the page, if you have any.
- The list of reviews. Use **Sort** to show **Most recent**, **Highest rating** or **Lowest rating** first.

New reviews appear here as soon as a parent posts them.

## Reply to a review

1. Find the review and tap **Reply**.
2. Write your reply (up to 2,000 characters).
3. Tap **Post reply**.

Your reply is public. Parents who read your reviews later will see it, so be helpful and specific.

## Edit your reply

You can edit a reply for 48 hours after you post it.

1. Tap **Edit reply** under your reply. The button shows how much time is left.
2. Change the text.
3. Tap **Save reply**.

After 48 hours, the reply can no longer be changed.

## Flag a review

If you think a review should not be on your page, you can flag it for our team.

1. Tap **Flag** on the review.
2. Under **Reason**, describe the problem (at least 5 characters).
3. Tap **Flag for admin review**.

Our team checks flagged reviews. The review stays visible until the team has looked at it. A flagged review shows a **Flagged** label. If the team hides it, it shows a **Hidden** label.

## Reviews on a client record

You can also see the reviews a family left on their record in **Clients**, together with your reply.

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.