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# No-shows and late pickups

## If you miss a booking (no-show)

If your child is not checked in by the end of the booked session, the booking becomes **No Show**. We send you a notification.

- If the center has a no-show fee, the center keeps that fee, and the rest of the booking price goes to your DropIn credits.
- If the center has no no-show fee, the full price goes to your DropIn credits.

Can't make it? Cancel the booking before drop-off instead. See **Cancel a booking and get a refund**.

## If you are late for pickup

- When the session ends and your child is still at the center, the booking shows **Overtime**. We send you a notification: please pick up as soon as possible.
- If your child is still at the center **2 hours** after the end of the session, the booking shows **No Pickup**. We send you an urgent safety alert to call the center right away.

Running late? Tell the center: open the booking and tap **Message Center**, or call the center from the **Live** tab.

## Related articles

- **Drop-off and pickup**