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# Report an incident

If a child gets hurt or something goes wrong, log an incident in the care log so the parent is told right away.

## Before you start

An incident report is saved for good. You can't change it after you submit it, so take a moment to get the facts right.

## Log an incident

1. Open **Bookings** (left sidebar on a computer, bottom tab bar on the phone app).
2. Tap the child's booking, then tap **Care Log**.
3. Tap **Add entry**.
4. Tap **Incident**. It is the red tile at the end of the list.
5. Choose the **Severity**:
   - **Minor**: a small bump or scratch.
   - **Moderate**: the child needed first aid.
   - **Serious**: the child needed medical attention.
6. Under **What happened**, describe the incident. Stick to the facts.
7. Under **Action taken**, write what you did, for example first aid you gave or a call to the parent.
8. If it helps, tap **Add a photo** to attach a picture.
9. Tap **Submit incident report**.

Both **What happened** and **Action taken** are required.

## Who is told

- The parent gets a notification as soon as you submit the report.
- For a **Moderate** or **Serious** incident, DropIn treats it as an urgent update. The parent is also contacted by email and, if they allow texts, by text message.
- For a **Serious** incident, the DropIn team is also notified.

## Where to find it later

The incident shows in the child's care log with its severity and details. The **Daily summary** at the top of the care log shows the number of incidents for the day in red.

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.