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# How payouts work

DropIn pays you for each booking through Stripe, after the child is checked out and a short hold period ends.

## What you need before you can get paid

You need two things:

1. **A connected Stripe account.** Open **Earnings & Payouts** (on your phone, tap **Earnings**), go to the **Payment Setup** tab and tap **Connect with Stripe**. Stripe asks for your business and bank details. After you submit them, Stripe verifies your account. This usually takes a few minutes but can take up to 24 hours. Tap **Check verification status** to see if it is done.
2. **A verified license.** If your license is not verified yet, a banner on your dashboard asks you to upload it. Tap **Upload license**. Payouts are on hold until we verify it.

You can still earn money before both steps are done. Your earnings wait for you, and we send them to you automatically once Stripe is ready and your license is verified. You do not need to ask.

## When a booking pays out

1. The parent pays for the booking when they book.
2. You check the child out at pickup. Until then, the payout shows **Awaiting checkout** on your Earnings screen. If you do not check the child out, the booking closes on its own some time after your closing time, and the payout starts then.
3. The payout moves to **Scheduled** and waits for a short hold period. During the hold we watch for cancellations, refunds and low review ratings. On a computer, point at the **Scheduled** badge to see when it releases.
4. When the hold ends, we send your share to your Stripe account. The status shows **Sending**, then **Transferred**.
5. Stripe then pays the money out to your bank. To see your bank payouts, tap **Open Stripe Dashboard** on the Earnings screen.

You receive the booking price minus the card processing fee and the DropIn platform fee. See "Understand your fees".

## If something changes

- If a booking is canceled or refunded before the hold ends, there is no payout. The status shows **Skipped**.
- If a refund happens after the money was sent, the transfer is taken back. The status shows **Reversed**.
- If a parent leaves a low rating during the hold, the payout can go **On hold** while our team reviews it.

## Packages work differently

When a parent buys a package of days, you are paid once for the whole package, soon after the sale. See "How package sales are paid".

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.