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# How bookings work

Parents book and pay for a day at your center in the DropIn app, and the booking shows up in your **Bookings** page right away.

## How a parent books

A parent picks a date and a slot at your center in the DropIn app and pays. They can pay by card, with DropIn credit from their wallet, or with both. While the payment is in progress the booking is **Pending**. When the payment goes through, the booking becomes **Confirmed** and appears in your list. If a payment is not finished within 30 minutes, the booking is canceled on its own.

## Find your bookings

- **On a computer:** click **Bookings** in the left sidebar (under **Operations**).
- **On the phone app:** tap **Bookings** in the bottom tab bar.

Your **Dashboard** (the **Home** tab on the phone) also lists **Today's Bookings**.

## The Today view

The **Bookings** page opens on the **Today** tab. It has:

- A **Scan QR Code** button for check-in and check-out.
- Three columns, each with a count:
  - **Arriving:** confirmed bookings for today. Each card has a **Check In** button.
  - **Checked In:** children who are at your center now. Each card has a **Check Out** button.
  - **Completed:** children who have gone home.

Each card shows the child, the time, the room, the parent and any allergies. Tap a card to open the booking.

## All bookings

Tap the **All Bookings** tab to see other dates. Choose **Today**, **Tomorrow**, **This Week** or **This Month**, or set your own dates. You can also filter by status and search by booking number or child name. On the phone, tap **Filters** to see the date and status options.

## Booking statuses

| Status | What it means |
|---|---|
| **Pending** | The parent has not finished paying yet. |
| **Confirmed** | Paid and booked. The child has not arrived yet. |
| **Checked In** | The child is at your center. |
| **Overtime** | The booking end time has passed and the child is still checked in. |
| **No Pickup** | The child is still checked in 2 or more hours after the end time. |
| **Completed** | The child was checked out. |
| **No Show** | The booking ended and the child was never checked in. |
| **Canceled** | The booking was canceled. |
| **Closed** | The booking is closed. |

You may also see these labels on a card:

- **Waiting for parent:** you asked the parent to confirm a pickup.
- **Forms missing:** the child cannot be checked in until the parent adds missing forms or documents.

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.