> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropin.care/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understand your fees

Two fees come out of each payment: the card processing fee first, then the DropIn platform fee on what is left.

## How your share is worked out

For every booking, DropIn works out your share in this order:

1. **Start with the total** the parent paid for the booking.
2. **Take off the card processing fee.** This is the fee Stripe charges to process the payment.
3. **Take off the platform fee.** This is the percentage in your agreement with DropIn. It is worked out on the amount left after the card processing fee, not on the full price.
4. **The rest is yours.** This is your net earnings.

Here is the example from the center agreement. Your own rates may differ.

| Step | Amount |
|---|---|
| Booking total | $100.00 |
| Card processing fee | -$3.30 |
| Amount left | $96.70 |
| Platform fee at 20% | -$19.34 |
| Your earnings | $77.36 |

## Where to see the fees

**On a booking.** Open the booking and look at the **Pricing** section. It shows the **Total**, **Payment processing**, **Platform Fee** and **Your Earnings**. If Stripe has not reported the real processing fee yet, the line reads **Payment processing (est.)** and uses an estimate. The real fee replaces it later.

**On the Earnings screen.** In the table, the **Fee** column is the platform fee only. The **Net** column is what you receive after both fees. The summary cards also show the platform fee only, under the large net number.

**In the CSV export.** The file has separate **Platform Fee** and **Stripe Fee** columns, so you can see both.

## Coupons and credits

- **Free day coupons.** If you comp a day with a coupon, the booking shows **Free day (coupon)** with "(comped by you)". Fees are worked out on the total the parent actually paid.
- **Demo credit.** Any part of a booking paid with DropIn demo credit is not paid out. The platform fee is worked out only on the part paid with real money. You see a note like "+$20.00 demo credit, not paid out" under the gross amount.
- **Package days.** A day paid with a package has no fees of its own. The fees were taken once, on the package sale. See "How package sales are paid".

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.