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# DropIn credits and gift cards

DropIn credits are money in your DropIn wallet. They pay for bookings at any DropIn center.

## Open your wallet

Tap the wallet button at the top of the screen. It shows your **DropIn Credits** balance, and your gift cards, coupons and packages.

## How you get credits

- **Refunds**: when you cancel a booking, the refund goes to your credits.
- **Buy credits**: tap **Buy credits**. Some bundles include bonus credit.
- **Gift cards** from another parent.
- **Promotions** and invites.

## How credits are used

Credits apply automatically at checkout. You can turn this off on the **Review & Confirm** screen with the **Pay with DropIn credits** switch. If your credits do not cover the full price, your card pays the rest.

## Do credits expire?

- Credits you buy, gift card credits and refund credits **do not expire**.
- Credits from a promotion can expire. The wallet shows the date.
- Credits from invites expire after 12 months.

## Demo credit

Some accounts get **demo credit** to try DropIn. Demo credit has no cash value. It is used first when you pay.

## Send a gift card

1. In the wallet, tap **Send a gift card**.
2. Choose $25, $50, $100 or $200, or enter an amount up to $500.
3. Enter the person's email, and a name and note if you want.
4. Tap **Send**.

We email the gift card to the person. If it is not redeemed after 7 days, you can open it and tap **Reclaim to my wallet**. You can also tap **Resend email**.

## Redeem a gift card

In the wallet, tap **Redeem a code**, enter the 16-character gift card code, and tap **Redeem**. The credit goes to your wallet.

## Wallet on hold

If a card payment was disputed (a chargeback) and your balance went below zero, the wallet shows **Wallet on hold**. You cannot use or buy credits until this is cleared. You can still pay with a card. Tap **Account > Contact support** for help.