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# Check out a child and handle late pickups

When a child goes home, check them out by scanning the parent's QR code or by asking the parent to confirm the pickup in the DropIn app.

## Check out with a QR code

The parent shows a check-out QR code on their phone.

1. Open the scanner (**Scan QR Code** in the left sidebar on a computer, or the round QR button on the phone app).
2. Scan the parent's code.
3. Under **Who is picking up?**, choose the parent, the emergency contact, or **Other person**. For **Other person**, type their name.
4. Tap **Confirm Checkout**.

The booking moves to **Completed**.

## Check out without a QR code

1. Find the child in the **Checked In** column (or open the booking).
2. Tap **Check Out**. The scanner opens.
3. Tap **Manual Check In / Out**.
4. Choose who is picking up.
5. Tap **Request parent confirmation**.

If you opened the scanner another way (for example with the round QR button), **Manual Check In / Out** shows a list of the children booked for today. Tap the child marked **Check out**, then follow steps 4 and 5.

The parent gets a request in the DropIn app to confirm the pickup. The card shows **Waiting for parent** until they answer:

- If the parent confirms, the booking moves to **Completed**.
- If the parent declines, the request is removed and the child stays checked in. You can try again.
- If the parent does not answer, the booking completes on its own after a waiting period.

To withdraw a request (for example, you reached the parent another way), tap **Cancel request** on the card.

## Overtime

If a child is still checked in after the booking end time, the booking changes to **Overtime**. DropIn tells the parent that the slot has ended and asks them to pick up as soon as possible. The button on the card changes to **Check Out (Overtime)**. Check the child out the normal way when they leave.

## Not picked up

If the child is still checked in 2 or more hours after the end time, the booking changes to **No Pickup**. DropIn sends the parent an urgent message to call your center. Call the parent and the emergency contact. You can find their phone numbers on the booking.

## If you forget to check out

If no one checks the child out, DropIn completes the booking on its own some time after your center closes for the day.

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.