> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropin.care/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# View booking details

Open a booking to see everything about the child, the parent, the room, the price and the booking history.

## Open a booking

1. Open **Bookings** (left sidebar on a computer, bottom tab bar on the phone app).
2. Tap a booking card on the **Today** tab, or a booking number on the **All Bookings** tab.

At the top you see the status, the booking number, the date and the time. Tap **Care Log** to open the care log for this booking. Tap **Back to Bookings** to go back.

If the child cannot be checked in yet, a yellow banner says **This child can't be checked in yet** and lists what is missing.

## Child

- Photo, name, age and age group. Tap the photo to make it bigger.
- **Health Alerts** in red for allergies and medical conditions. Answers like "None" or "N/A" are not shown as alerts.
- **Medications**, **Dietary Needs** and **Special Needs**.
- **Guardians / Authorized Pickup**, with names, relationship and phone numbers. The main pickup person has a **Primary** tag. If no guardians are listed, you see the **Emergency Contact** instead.
- **Authorizations**: a tick or a cross for **Emergency Treatment**, **Ambulance Transport**, **Medication Administration**, **Photos** and **Transport**.
- **Check In** or **Check Out** buttons when the booking is ready for them.

## Parent

The parent's name and phone number. Tap **Message Parent** to open a conversation about this booking.

## Room

The room the child is booked into. If the room has no name, you see the age group, for example "Toddler room".

## Pricing

**Base Price**, any free day coupon, the **Total**, and how the parent paid (wallet credit, card, or both). Below that you see **Payment processing**, the **Platform Fee** and **Your Earnings** for the booking.

## Notes

- **Parent Notes**: what the parent wrote when they booked.
- **Center Notes**: your own notes. Type your note and tap **Save Notes**.

## Documents

Tap a document to open it:

- **Booking Agreement**
- Enrollment forms, each marked **Signed**, **Not signed**, **Expires in...** or **Expired...**
- **Birth Certificate** and **Immunization Records**, marked **Uploaded** or **Not submitted**

## Timeline

A list of everything that happened on the booking, with the date and time of each event.

## Need help?

Chat with us: click the chat bubble in the bottom-right corner, or click your name at the bottom of the left sidebar, then **Help**, then **Contact support**. On the phone, tap **More**, then **Contact support**.